Contact Us

Our customer support operation is designed to ensure that every inquiry receives attentive and timely care, and we strive to make it as easy as possible for you to reach us whenever you need assistance. Our dedicated team is on duty from morning through evening, offering assistance between 8:00 a.m. and 8:00 p.m. Eastern Time, Monday through Friday. During these hours, our representatives are available to help with questions about orders, product information, account concerns, or any other issues that may arise while navigating our services. If you attempt to contact us outside these established hours—whether late in the evening, early in the morning, or over the weekend—your message will be received and queued for review, and you can expect to hear back from us on the next business day when our team is back online.

We understand that unexpected issues can occur at any time, and although our team is unavailable on Saturdays and Sundays, we make it a priority to address messages submitted on those days as soon as the new week begins. Whether your concern involves tracking an order, updating account details, resolving a payment question, or asking for general support, your request will not be overlooked. Our goal is to maintain a reliable communication process so you never feel uncertain about when you will receive help.

For customers who prefer direct communication, we offer phone support during our regular service hours. You can call us at (626) 667-4382 to speak with a member of our team. Calling gives you the opportunity to explain your situation in detail and receive real-time assistance, which can be especially helpful for urgent matters or questions that require immediate clarification. While wait times may vary depending on call volume, we work hard to provide assistance promptly and courteously.

If email communication is more convenient for you, our support address is elfontheshelfofficial@outlook.com. Reaching out by email allows you to describe your issue thoroughly at your own pace, include screenshots or order information if needed, and track your correspondence for future reference. Emails are reviewed in the order they are received, and our team responds as soon as possible within business hours. This method is often preferred for non-urgent requests, detailed explanations, or follow-up documentation related to earlier conversations.

Because customer support plays a vital role in your overall experience with us, we aim to provide service that is not only responsive but also thoughtful and clear. Every message we receive is handled by a trained representative who will work with you to find an appropriate solution. Whether you are asking a simple question or facing a larger issue, we view every interaction as an opportunity to improve your experience and strengthen your trust in our services.

We encourage you to reach out whenever you need help and to choose the communication method that feels most comfortable—phone for immediate or complex matters, and email for questions that require detail or can wait until the next business day. Regardless of the method you choose, you can expect courteous assistance, professional guidance, and a genuine commitment to resolving your concerns as smoothly as possible.