Return Policy

This Return Policy explains the conditions and procedures for sending items back after purchase and outlines the steps customers must follow when requesting a return, exchange, or refund. Our store offers a return window of thirty days from the date you receive your order. During this timeframe, you may request to return an item as long as it meets the eligibility requirements described here. Items must be returned in the same state as when they arrived, which includes being unused, unwashed, free of wear, containing all original tags, and packaged in the original box or wrapping. Proof of purchase is required for all return requests, and items that do not meet these standards may not qualify for processing.

If you wish to begin the return process, you may reach out to us by email with your order information and the reason for your request. Once we review your submission and determine that the item meets our requirements, you will receive instructions with a prepaid return label and guidance on how to ship the item back to us. We are unable to process packages that are sent without authorization or outside the provided instructions. Customers are encouraged to keep the return label and any tracking information until the process is complete. For any questions throughout the return experience, assistance is available through our customer support email.

We ask that you look over your delivery upon arrival. Should any item arrive damaged, defective, or incorrect, please let us know immediately. Prompt communication allows us to properly evaluate the issue and determine the best solution, whether that involves a replacement, a refund, or a corrective action. Photographs of the damage or the incorrect item may be requested to help us assess the situation quickly.

Certain products may not qualify for return due to the nature of the item. Some categories, including personalized pieces, perishable goods, or other items that fall under non-returnable classifications, may not be eligible. If you are uncertain whether your item qualifies, you may contact us for clarification before beginning the return process. Understanding the eligibility of your purchase can prevent delays and ensure a smooth experience.

If you hope to receive a different product, the fastest option is to return the original item and place a new order separately. Exchanges depend on availability, and we cannot guarantee stock for replacements. Initiating a fresh purchase ensures that the item you want is secured while the return of your original order is being processed.

Customers located in the European Union are entitled to an additional consumer protection right referred to as the fourteen-day cooling-off period. This rule allows you to cancel your purchase or return an item within fourteen days of receiving it without needing to provide a reason. All items returned under this guideline must still meet the same quality and condition standards as other returns, including remaining unused, retaining their tags, and being packaged in the original materials. A receipt or purchase confirmation is also required for these requests.

Refunds are issued after your returned item arrives and passes inspection. We will notify you once the evaluation is complete and confirm whether the refund has been approved. Approved refunds are sent to the original method of payment, and while we generally process them within ten business days, your bank or payment provider may require additional time before the funds appear in your account. If you do not see the refund fifteen business days after receiving our approval, you may contact us so we can assist with further verification or follow-up.

For all return-related inquiries, questions, or concerns, you may reach our support team by email at elfontheshelfofficial@outlook.com.