Shipping Policy

The following section provides an overview of our delivery practices, expected timeframes, potential delays, and common questions related to shipping and order fulfillment. Our goal is to give customers a clear understanding of what to expect once an order has been placed. Generally, orders are delivered within a window of ten to twenty business days. Business days exclude Sundays, official holidays, and days when severe weather warnings—such as tropical cyclone signals—may be in effect. These exceptions may impact courier operations and extend the estimated delivery period. During high-demand times, such as seasonal promotions or major sales events, processing and transit times may be slightly longer than usual.

Once your order is confirmed, the delivery address cannot be modified, so we encourage customers to review their details carefully before completing checkout. Additionally, we do not currently offer the option to schedule deliveries for specific dates or times. Parcels are dispatched according to the standard workflow of our logistics partners, and delivery speeds may vary depending on the operational conditions of the courier service in your area.

Certain external factors can influence how quickly your package arrives. Weather disruptions, high-volume periods, or incomplete address information may slow down the shipping process. If an item within your order becomes unavailable or goes out of stock after your purchase, our customer service team will notify you and arrange for cancellation and a full refund of the affected item or the entire order, depending on the circumstances. We also monitor delivery attempts, and if our courier is unable to reach you after two consecutive tries, the parcel will be returned, and the order will automatically be canceled and refunded to the original payment method.

Shipping fees are not charged at this time. All orders are eligible for free standard delivery, regardless of the quantity or value of the items purchased. This allows customers to shop comfortably without worrying about additional transportation costs. To stay updated on the progress of your shipment, you may check the current status of your order through our “Order Tracking” page. Tracking details become available once the package has been processed and handed over to the shipping carrier.

There are instances in which an order may not be eligible for dispatch. These include situations where the requested item is out of stock, when the delivery address is located in an area outside our service range, or when a PO Box address is provided. Our shipping partners are unable to deliver to PO Boxes. Payment authorization issues may also prevent an order from being shipped; in such cases, customers may need to contact their payment provider or place the order again using a different method.

If you receive an incorrect product—whether it is the wrong item or an incorrect size—please reach out to us so we can guide you through returning the product and receiving a refund. If you wish to replace the item with the correct version, you may place a new order once the return has been approved. Accurate reporting of issues helps us resolve them quickly and ensure customer satisfaction.

If your parcel has not arrived within the expected timeframe, we recommend reviewing the estimated delivery period for the type of product purchased, as certain items may have different handling requirements. If the package still appears delayed or missing after this review, you may contact our support team for assistance. For any concerns or questions regarding unreceived packages, shipping delays, or delivery irregularities, our team can be reached at elfontheshelfofficial@outlook.com.